We are a third-party provider which enables businesses to accept
one-off and recurring payments from their customers’ bank accounts,
cards, or wallets. Our brand name is Collect and our company name is
Collect Payment Tech Ltd.
This End-User Agreement ("this Agreement") is a legal agreement between Collect Payment Tech Limited. ("Collect", "we" or "us") and the End-User of our Services ("you", "your"). This Agreement describes the terms and conditions that apply to your use of the Services. You may not access or use the Services unless you agree to comply with all of the terms and conditions in this Agreement.
By signing up to Collect and adding your accounts, you’ll be providing us through our service providers with your credentials for each bank account, card, or wallet you add.
We'll assume the organization has authorized an individual to act on its behalf where they're using the organization's Collect login details to instruct us to make and receive payments.
You can use Collect to:
You’ll provide your consent to payments being initiated when you log
into your bank account and approve the payments.
We’ll initiate payments by securely communicating with our payment service providers and instructing them to make a payment to or batch payments from your selected account, card, or wallet. The payment service provider will make or receive the payments in line with any timeframes you’ve agreed with them.
Before we can pay any funds out to you, we need to verify your
business, your identity, and your bank account. We’ll typically ask
for a range of documents and information to help us do this – for
example, all your company details and key persons’ personal
identification documents. When we’re verifying this information, we
may share details with third parties such as referencing agencies.
You should be aware that if you process any payments prior to us having confirmed verification if we cannot complete verification to our satisfaction, those payments may be canceled or reversed. You will also need to give us the details of the bank account you want your funds sent to, and that account must meet certain requirements. We aren’t obliged to offer any services to you, and our decision as to whether to do so is entirely ours.
We’ll process payments as any competent payment provider would. We
transfer money we collect to our bank account first, and then on to
your bank account.
We follow the same process when you initiate a refund, but we’ll pay the refund out to the customer’s bank account from our own bank account before we recoup the funds from you.
It’s important to note that before we pay any cash out to you, we’ll first deduct the fees you owe us in relation to those payments, and also any charged-back amounts or other money that your customers have claimed back from us.
While we want you to be able to use Collect whenever you want, occasionally repairs, updates, and maintenance on our systems may mean some or all of Collect won’t be available for a while or may mean Collect is slow for a short time. If you suffer a loss because of this, we won’t be responsible for that loss.
You may not use Collect in connection with any product, service, transaction, or activity that:
If in our sole discretion, we believe that you may have engaged in any violation of this Acceptable Use Policy, we may (with or without notice to you) take such actions as we deem appropriate to mitigate risk to Collect and any impacted third parties and to ensure compliance with this Acceptable Use Policy. Such actions may include, without limitation:
We charge a fee for using Collect as a business, however, our service is free to your customers. Your bank may charge you fees in line with any terms you have agreed with them. We have no control over these fees.
Although we’ll always try and give you the best service possible, we aren’t responsible for any loss or damage you suffer if we can’t perform our obligations under this agreement because of any:
We’ll be responsible for any loss or damage you suffer if it’s a predictable outcome of us breaching this agreement, or if we fail to protect your information and keep it secure as required by relevant law(s). We’ll also be responsible for any obligation we’ve breached if we can’t limit or exclude that obligation as a matter of law. If you think that a payment initiated through Collect was unauthorized or incorrectly executed, you must, as soon as possible, contact us or the relevant bank from which the payment was made. We don’t have any liability for any loss or damage arising from your use of Collect to the extent that another of your payment service providers is responsible for that loss or damage. If we have been at fault in any way for the unauthorized or incorrectly executed transaction, we’ll deal with this directly with the relevant payment service provider without having to involve you.
We’ll usually let you know about changes we’re making to this
agreement by email, but we might also let you know by using Email,
SMS, online notifications, or any other appropriate messaging
As long as we give you at least 30 days’ notice in advance, we can:
If we make a change to this agreement that benefits you, we can just
tell you about this change at the time we make it. Your notice
period will start from the date we let you know about the change.
We can change this agreement for a reason set out below. If we do change this agreement, the change we make will be a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us:
As this agreement has no fixed end date, we may also need to make
changes to this agreement for other reasons that we can’t predict
right now, but we’ll always explain the impact that change will have
You don’t have to accept any changes – you can always end this agreement without explanation or charge by telling us before the change comes into effect. You can also end this agreement at any time after we make the change, but the change will apply to you until you do.
If you keep using Collect after the change is made, we’ll assume you’ve accepted the change.
We can update the API from time to time and may add or remove functionality. We'll give you notice in the event of material changes to, or removal of functionality from, the API.
This agreement will continue until you or we end it in the ways set out below
You can end this agreement and your use of Collect at any time without explanation or charge by contacting us using the contact details set out in “How can you contact us?”.
We may suspend, restrict or stop your use of Collect where:
We can also end this agreement and your use of Collect at any time without giving you a reason by giving you at least 30 days’ notice.
You can get in touch with us by emailing us at firstname.lastname@example.org
If we need to contact you about Collect, we’ll normally do this via
We’ll also get in touch with you in any other way that is personal to you. This may include SMS, online notifications, or any other appropriate messaging service.
Please tell us if your name or contact details change, including any email addresses, mobile phone numbers, or other contact details, so we can keep in touch. If you don’t, we won’t be responsible if you don’t get any information or notices from us.
The validity, construction, and performance of this Agreement shall
be governed by the laws of the Federal Republic of Nigeria.
The parties shall attempt in good faith to settle between themselves any and all disputes arising regarding the validity, interpretation, or application of this Agreement, or any other dispute arising from legal relationships resulting from this Agreement.
This clause shall not preclude either Party from obtaining interim reliefs from a court or tribunal of competent jurisdiction pending the resolution by amicable settlement or other alternative dispute resolution forums.